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Explore How king11 Handles Your Privacy

At king11, your personal data is handled with care — from the moment you open an account to every transaction you make via UPI, Paytm or PhonePe.

Data collected transparentlyUPI, Paytm, PhonePe payment data securedYour rights clearly explainedIndia-specific data practicesContact us to update or delete your data

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Browse the Scope of Our Privacy Commitments

king11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data king11 processes in connection with accounts opened where local law permits. We collect information you provide directly — such as your name, contact details, and payment method identifiers for UPI, Paytm or PhonePe — as well as data generated automatically

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through your use of our platform, including device type, session timestamps, and navigation patterns. We do not sell your personal data to third parties. Data shared with payment processors like UPI, Paytm and PhonePe is limited strictly to what is required to complete your transaction. Our
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data practices are shaped by applicable Indian data protection law, and your continued use of the platform constitutes acknowledgement of this policy. Access to certain features may depend on local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Switch to the Right Channel for Privacy Queries

Email Our Privacy Team Send a written request to our dedicated privacy address for data access, correction or deletion queries. We aim to respond within 72 hours on business days. Include your registered account email so we can verify your identity before acting.

Live Chat Support Open the live chat window inside your account dashboard to raise a privacy concern in real time. Our agents are available to escalate data requests to the privacy team during standard support hours without requiring a separate email thread.

Account Settings Panel Certain privacy preferences — including communication consent and linked payment method visibility for UPI, Paytm and PhonePe — can be updated directly from your account settings without contacting support at all.

HOW WE PROTECT YOU

Open Your Account Knowing Our Data Practices

king11 applies layered security to every data point tied to your account — from encryption of payment references like UPI VPA strings and Paytm wallet IDs to access controls that limit which…

Data Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over TLS 1.2 or higher. Stored account records, including payment method tokens for UPI, Paytm and PhonePe, are encrypted at rest using AES-256 so raw values are never exposed in our databases.

Cookie and Tracking Practices

We use session cookies to keep you logged in and analytics cookies to understand how sections of the platform are used. You can adjust cookie preferences from the banner shown on first visit or from your browser settings at any time without losing your account access.

Account Security and Access Controls

Two-step verification is available on your account and we strongly encourage you to enable it. Login attempts are monitored for unusual patterns — such as a new device in a different city — and flagged before access is granted to protect your wallet and history.

Data Retention Periods

We keep your account data for as long as your account is active and for the period required under applicable Indian law after closure. Transaction records tied to UPI, Paytm or PhonePe payouts are retained for the legally mandated period and then purged from live systems.

Who to Contact for Data Requests

Our designated privacy contact can be reached by email at the address listed in your account dashboard under Help. For formal erasure or portability requests, please include your account ID and a brief description of the data you are requesting so we can locate it quickly.

Requesting Changes to Your Data

You can request correction of inaccurate personal details at any time. If you believe we hold data that is incorrect — such as a wrong phone number linked to your PhonePe account — send us a correction request and we will update or remove it within the timeframe required by law.

Get Answers About Your Privacy Rights at king11

The questions below cover the most common privacy queries we receive from account holders in India — from what data we collect to how you can ask us to delete it. If your question is not listed, reach out via live chat or email.

We collect your name, email address, mobile number, date of birth and, where required for payment processing, identifiers linked to your UPI, Paytm or PhonePe account. We also log device type, IP address and session activity to maintain account security.

Payment identifiers — such as your UPI VPA or Paytm wallet reference — are passed to the relevant payment processor to complete your deposit or withdrawal. We do not store your full payment credentials; only a tokenised reference is kept in our system.

We share data only with service providers who help us operate the platform — such as payment gateways for UPI, Paytm and PhonePe, identity verification services, and our hosting infrastructure. We do not sell your data or share it for advertising purposes.

Send a data access request to our privacy email address with your registered account details. We will compile a summary of the personal data we hold and send it to your registered email within the timeframe set by applicable law — typically within 30 days.

Yes. If you close your account and want your data erased, contact our privacy team. We will remove personal data from live systems subject to any retention obligations under Indian law — for example, transaction records may need to be kept for a defined statutory period.

We use strictly necessary cookies to keep your session active and analytical cookies to understand platform usage. You can decline non-essential cookies through the consent banner or your browser settings. Turning off analytics cookies does not affect your ability to log in or transact.

Contact our support team immediately via live chat inside your account. We will review login logs, temporarily secure your account if suspicious activity is confirmed, and walk you through resetting your credentials and reviewing linked payment methods like PhonePe.

Explore How king11 Handles Your Privacy

Switch to the Right Channel for Privacy Queries

Open Your Account Knowing Our Data Practices

Data Encryption in Transit and at Rest

Cookie and Tracking Practices

Account Security and Access Controls

Data Retention Periods

Who to Contact for Data Requests

Requesting Changes to Your Data

Get Answers About Your Privacy Rights at king11

01 What personal data does king11 collect when I open an account?

02 How is my UPI or Paytm payment data used and stored?

03 Does king11 share my data with third parties?

04 How can I request access to the personal data king11 holds about me?

05 Can I ask king11 to delete my personal data?

06 How does king11 use cookies and can I turn them off?

07 What should I do if I think my account data has been accessed without my permission?

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